Last updated: [01.12.2025]

At Ceylon Signature, we value your trust. Protecting your personal data and respecting your privacy is an integral part of how we operate as a Swiss-quality travel service provider. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website or services.

1. Who We Are

Ceylon Signature
A Swiss-operated travel brand specializing in tailor-made journeys to Sri Lanka.
Website: https://ceylonsignature.com

We comply with applicable Swiss data protection laws and the EU General Data Protection Regulation (GDPR).

2. What Information We Collect

We collect only the data necessary to provide a high-quality, personalized travel experience.

a) Information You Provide Voluntarily

• Full name

• Email address

• Phone number

• Country of residence

• Travel preferences (dates, destinations, interests, number of travelers, budget range)

• Special requests (family needs, wellness, Ayurveda, mobility requirements)

b) Automatically Collected Information

• IP address

• Browser type and version

• Device information

• Pages visited and interaction data

• Cookies and similar tracking technologies (see section 8)

3. How We Use Your Information

Your data is used exclusively to deliver and improve our services:

• To design and manage personalized travel itineraries

• To respond to inquiries and communicate with you

• To manage bookings, payments, and logistics

• To improve website functionality and user experience

• To comply with legal or regulatory obligations

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing (GDPR)

We process your personal data based on one or more of the following legal grounds:

• Your explicit consent

• Performance of a contract or pre-contractual steps

• Legitimate business interests (e.g. service improvement)

• Legal obligations

5. Sharing Your Data

We may share limited personal information only when necessary with trusted partners, such as:

• Carefully selected hotels and accommodations

• Licensed local drivers and guides

• Airlines or service providers involved in your itinerary

• Payment and IT service providers

All partners are contractually bound to respect confidentiality and data protection standards.

6. International Data Transfers

As we operate between Switzerland, the EU, and Sri Lanka, your data may be transferred internationally.
In such cases, we ensure appropriate safeguards are in place in accordance with GDPR and Swiss data protection regulations.

7. Data Retention

We retain your personal data only as long as necessary to:

• Fulfill the purpose for which it was collected

• Meet legal, accounting, or regulatory requirements

You may request deletion of your data at any time, subject to legal obligations.

8. Cookies & Tracking Technologies

Our website uses cookies to enhance functionality and improve user experience.

Cookies help us:

• Understand website usage

• Optimize performance

• Provide relevant content

We use Google Analytics 4 and Microsoft Clarity to understand how visitors interact with our website. These tools help us improve usability, content, and user experience.

Data collected is anonymised and does not include personally identifiable information. Session recordings do not capture sensitive information such as names, addresses, or payment details.

You can control or disable cookies through your browser settings at any time.

9. Your Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to data processing

• Withdraw consent at any time

• Request data portability

To exercise these rights, please contact us using the details below.

10. Data Security

We apply appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, or misuse.

11. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those third-party sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: [email protected]
Website: https://ceylonsignature.com