Last updated: 01.12.2025

These Terms and Conditions govern the contractual relationship between Ceylon Signature, a brand operated by vfullstack GmbH (“we”, “us”, “our”), and the traveler (“you”, “customer”). By accessing our website, requesting a proposal, or confirming a booking, you agree to these Terms and Conditions.

1. Company Information

Ceylon Signature, a brand of vfullstack GmbH, registered in Switzerland.
Swiss-operated travel brand specializing in tailor-made journeys to Sri Lanka

Website: https://ceylonsignature.com
Email: [email protected]

2. Scope of Services

Ceylon Signature provides personalized travel services including, but not limited to:

• Tailor-made travel planning

• Private tours and chauffeur services

• Hotel, villa, and retreat arrangements

• Wellness & Ayurveda programs

• Family, couple, and experiential travel

Ceylon Signature acts both as a travel organizer and as an intermediary for services provided by third-party suppliers such as hotels, transport providers, guides, airlines, activity operators, and wellness centers.

3. Booking & Contract Formation

A binding travel contract is concluded when:

• You receive written booking confirmation from Ceylon Signature, and

• The required deposit payment has been received

All bookings are subject to availability and final confirmation by third-party suppliers.

4. Prices & Payments

4.1 Prices

All prices are quoted in the agreed currency and include only the services explicitly listed in your individual itinerary or invoice.

Prices do not include items not specifically mentioned, such as:

• International flights (unless stated)

• Visas

• Travel insurance

• Personal expenses

• Tips or optional activities

4.2 Payment Terms

• 50% of the total trip price is required as a deposit to confirm the booking.

• Once the deposit is received, the booking is considered firm and confirmed.

• The remaining 50% balance must be paid before departure, by the deadline stated in your booking confirmation or invoice.

For short-notice bookings, full payment may be required immediately.

Failure to meet payment deadlines may result in cancellation of the booking and applicable cancellation charges.

4.3 Price Adjustments

We reserve the right to adjust prices before confirmation in case of changes in:

• Taxes or government fees

• Supplier rates

• Exchange rates

After confirmation, price changes apply only where permitted by mandatory law.

5. Changes to the Itinerary

a) Changes by the Traveler

Requests for changes after booking confirmation are subject to availability and may result in:

• Additional supplier costs

• Administrative handling fees

b) Changes by Ceylon Signature

Minor changes may be made where necessary.
In the case of significant changes, you will be informed promptly and offered suitable alternatives.

6. Cancellations

Cancellations must be made in writing (email or WhatsApp).

Cancellation conditions depend on:

• The timing of cancellation

• The nature of booked services

• The cancellation policies of third-party suppliers

Any non-refundable supplier costs will be charged in full.
Detailed cancellation conditions are provided in our Cancellation Policy, which forms an integral part of these Terms and Conditions.

7. Travel Documents & Traveler Responsibilities

Travelers are responsible for:

• Holding valid passports and visas

• Meeting health and vaccination requirements

• Obtaining adequate travel insurance

• Providing accurate personal information

Ceylon Signature is not responsible for issues arising from incomplete, invalid, or incorrect documentation.

8. Travel Insurance

We strongly recommend comprehensive travel insurance covering:

• Trip cancellation or interruption

• Medical expenses and hospitalization

• Emergency evacuation

• Loss, theft, or delay of luggage

Insurance is the traveler’s responsibility and is not included unless explicitly stated.

9. Liability & Limitations

Ceylon Signature:

• Acts as a travel organizer and intermediary

• Is not liable for acts, omissions, delays, or failures of third-party suppliers

• Is not responsible for disruptions beyond reasonable control

Our liability, where permitted by law, is limited to the amount paid for the affected services.

10. Force Majeure

Ceylon Signature shall not be held liable for failure or delay in performance due to events beyond reasonable control, including but not limited to:

• Natural disasters

• Extreme weather

• Political unrest

• Pandemics or health emergencies

• Government regulations or restrictions

Additional costs arising from such events may be borne by the traveler unless covered by insurance.

11. Health, Safety & Conduct

Travelers must:

• Follow local laws and customs

• Respect cultural, environmental, and safety guidelines

• Act responsibly throughout the journey

We reserve the right to terminate participation in a trip without refund if traveler behavior endangers themselves, others, or property.

12. Complaints & Claims

Any issues during travel must be reported immediately to allow resolution on the spot.

Formal complaints must be submitted in writing within 14 days after the end of the trip.

13. Data Protection

Personal data is processed in accordance with our Privacy Policy, which forms part of these Terms and Conditions.

14. Intellectual Property

All website content, text, images, and branding are the property of Ceylon Signature unless otherwise stated and may not be used without written permission.

15. Governing Law & Jurisdiction

These Terms and Conditions are governed by Swiss law, unless mandatory consumer protection laws provide otherwise.

16. Changes to These Terms

Ceylon Signature reserves the right to update these Terms and Conditions at any time.
The latest version will always be available on our website.

17. Contact Information

For questions regarding these Terms and Conditions, please contact:

Email: [email protected]
Website: https://ceylonsignature.com